Warranty & Repair
After Sales
Commercial Vehicle Body Warranty & Repairs
We take pride in manufacturing commercial vehicle bodies that are built for reliability, durability, and years of hard work. That’s why every new body we manufacture is backed by a 3 year or 100,000-mile warranty (whichever comes first), matching the warranty offered by most leading chassis manufacturers.
Our warranty gives you confidence that your vehicle body has been designed and built to the highest standards, using quality materials and expert craftsmanship.
What’s Covered?
Our warranty covers defects in materials and workmanship relating to the body structure and components manufactured by us, but excludes anything considered overuse or customer damage. Should an issue arise during the warranty period, our experienced team will inspect the vehicle and carry out any necessary repairs or replacements in line with our warranty terms.
We aim to minimise vehicle downtime and get your fleet back on the road as quickly as possible.
Repairs & Aftercare
Accidents, wear and tear, and the demands of daily commercial use can all take their toll on a vehicle body. Whether your body is under warranty or simply requires maintenance, we offer a comprehensive repair service.
Our repair services include:
- Structural body repairs
- Panel replacement and refurbishment
- Floor repairs
- Door, tail lift and shutter repairs
- Body modifications and alterations
- Accident damage repairs
All repairs are completed by our skilled technicians using quality replacement parts and proven repair methods.
Fast, Reliable Service
We understand that every day a commercial vehicle is off the road costs your business money. Our team works efficiently to assess damage, provide clear recommendations, and complete repairs as quickly as possible without compromising on quality.
Whether your vehicle has suffered accidental damage or simply needs routine attention, we’re here to help.
Need to Make a Warranty Claim?
If you believe your vehicle body has developed a fault covered by our warranty, please contact our team with your vehicle details, mileage, and a description of the issue. We’ll arrange an inspection and guide you through the process.
For warranty enquiries, repairs, or maintenance, get in touch with us today. Our team is always happy to help keep your vehicles operating safely and efficiently.
Telephone: 0116 260 6677
Email: kennedyrose@charnwoodcommercial.co.uk
Chassis Warranty & Breakdown Assistance
Our 3year / 100,000-mile warranty covers the commercial vehicle body manufactured by us. Any issues relating to the chassis, engine, gearbox, electrical systems or manufacturer-fitted components should be reported directly to your vehicle manufacturer’s roadside assistance service.
UK Manufacturer Breakdown Contacts
| Manufacturer | Breakdown Assistance |
| Renault Trucks | Renault Trucks 24/7: 0800 626 541 |
| Mercedes-Benz Vans | Service 24h: 0800 3777 7777 |
| Ford Commercial Vehicles | Ford Assistance: 0203 564 4444 (Option 1) |
| Nissan Commercial Vehicles | Nissan Assistance: 0800 246 820 |
If you’re unsure whether the issue relates to the vehicle body or the chassis, contact our service team first. We’ll be happy to help identify the cause and direct you to the correct support provider, ensuring your vehicle is back on the road as quickly as possible.
What to expect from us
Lightweight
In-house Design
Bespoke Builds
Vehicle Access
Built to suit your operation
Every vehicle body we build is designed around how you actually work. Payload, access, safety, compliance – it all matters, and we get it right from the start.
Tell us what you need and we’ll advise on the most suitable body, specification, and build approach for your fleet:
Payload and weight efficiency
Safe, practical loading and access
Durable materials and clean build quality
Compliance with industry and road regulations
Solutions that work day in, day out
Get in contact
If you’re planning a new vehicle, replacing part of your fleet, or need advice on a specialist build, use the form below and we’ll come back to you.